Frequently Asked Questions (FAQ)
Here you’ll find answers to the most common questions about how Evolisa works, which plans are available, how to manage your account, and how to get the most out of our AI-powered nutritional assistant.
Evolisa is an AI assistant specialized in nutrition and metabolism, powered by OpenAI’s. It can analyze food images, provide personalized nutritional advice, and generate tailored meal plans.
What plans are available?
| Plan | Query Limit | Chat History | File Upload | Upload Limit | Features | Price |
|---|---|---|---|---|---|---|
| 🟢 Free | 30/period | 20 chats | ❌ No | 0/period | Basic nutritional advice | Free |
| 🔵 Pro | 80/period | 50 chats | ✅ Yes | 80/period | Detailed analysis + uploads | 💰 Monthly via PayPal |
| 🟡 Premium | 200/period | 100 chats | ✅ Yes | 200/period | Full support + advanced analysis | 💰 Monthly via PayPal |
To avoid being charged, please cancel your subscription 5 days before its expiration.
We reserve the right to make changes to your subscription, including recurring subscription fees.
Price changes will be communicated to you in advance and will take effect at the beginning of the subscription period following the date of the price change.
By continuing to use your subscription after the change takes effect, you agree to the new price.
- 🔵 Pro and 🟡 Premium are recurring monthly subscriptions
- Payments are processed automatically every month
- Limits reset immediately after a successful payment
- You can cancel anytime from your subscription area
What if the payment fails?
- Your account is downgraded to Free
- Your limits revert to the Free plan (30 queries, no uploads)
- Past chats remain accessible
- You can reactivate your plan anytime
- Upgrade (Free→Pro, Pro→Premium): Immediate with instant reset of limits
- Downgrade (Premium→Pro, Pro→Free): Effective at next billing cycle
- Reactivation: Limits reset immediately when switching back to paid
Do limits add up when I change plan?
No, limits completely reset:
- Used 20 Free queries? Pro gives you 60 fresh queries
- Downgrade from Premium to Free? You get 30 queries from that point
In your Evolisa Dashboard you’ll see:
- 🏷️ Current plan: Free / Pro / Premium
- 💬 Remaining queries: e.g. “25/30”
- 📁 Uploads left: e.g. “12/15” (Pro/Premium)
- ⏰ Reset in: e.g. “15 days”
- 📅 Cycle reset: Every 30 days from registration
You’ll find your subscription in:
- User area: Subscription status, next payments
- PayPal: Manage auto-payments
- Upgrade/Downgrade: Change your plan anytime
- Invoices: Download from your dashboard
Payment history includes:
- Monthly transactions
- Invoices and receipts
- Plan changes
- Current subscription status
Yes! Evolisa customizes advice based on your:
- Age, weight, height
- Health conditions
- Medications
- Nutrition goals
It also uses your location for more accurate answers.
- Log into your user area
- Open the Evolisa chat section
- Type your question
- Click “Send” or press Enter
You can ask:
- Nutrition analysis: “Analyze this dish”
- Custom advice: “What should I eat for lunch?”
- Meal plans: “Create a weekly menu”
- Nutrition facts: “How many calories in an apple?”
- Interactions: “Can I eat this with my medication?”
- Be specific: “Menu for a 45-year-old diabetic, 80kg”
- Give context: “I exercise and have high cholesterol”
- Upload clear images: Well-lit, focused
- Update your profile: Goals, weight, conditions
Tips for images:
- Take clear photos: Bright, detailed
- Save key analyses: Images are deleted after 30 days
- Keep originals: Re-upload when needed
- Plan uploads: Only when necessary
- Click the “+” button near the chat box
- Select or take a photo
- Preview appears
- Type your question and click “Send”
- Note: Images are kept for 30 days only
- Upload a photo (food, dish, label – Pro/Premium only)
- Evolisa analyzes it automatically
- You get detailed info about:
- Estimated calories and macros
- Recognized ingredients
- Cooking/preparation tips
- Pairing suggestions
- Personalized nutritional feedback
💡 Tip: Best results come from clear, well-lit food photos
- Images are auto-deleted after 30 days
- This applies to all plans
- Text responses stay saved
Best image types:
- ✅ Meals and dishes
- ✅ Nutrition labels
- ✅ Ingredients (fruit, veg, meat, fish)
- ✅ Recipes or menus (screenshots)
- ❌ Avoid blurry, dark, or reflective photos
- Chat text remains
- Image analysis stays available
- Placeholder is shown in place of the deleted image
- You can re-upload images anytime
Check:
- Your plan supports uploads (Pro/Premium)
- You haven’t reached the upload limit
- The image is under 5MB
- Supported format (JPG, PNG, GIF, WebP)
- Your internet connection is stable
- Only images (no PDFs or docs)
- Reload the page (Ctrl+F5)
- Check your query count
- Verify your internet
- Rephrase the question
- Ensure your image is clear
- Contact support if it continues
- Be more specific
- Give context (age, goals, health)
- Upload clearer images
- Update your profile
- Re-upload if needed
Yes! Evolisa works great on smartphones:
- Chat as usual
- Upload photos from camera
- Take real-time photos
- View past chats
- Track usage
Absolutely:
- ✅ Data encryption
- ✅ Private conversations
- ✅ GDPR compliant
- ✅ Chat backups
- ✅ Protected access
- ✅ Images deleted after 30 days
🔒 Privacy: Images are automatically deleted after 30 days to protect your data